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Frequently Asked Questions

General Questions:

Questions Pertaining to Sharefax-Online:

Can't find what you're looking for? Send us an email!

General FAQ's:

carrot_sm.gif (99 bytes) What is a Credit Union?

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Credit Unions are non-profit, cooperative financial institutions which are formed for the benefit of their members.  Go to About Us for more information.
carrot_sm.gif (99 bytes) Can I request a Membership Application Online?

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An Online Membership Application can be found by following: Join SCU 
carrot_sm.gif (99 bytes) What if I find, I'm not eligible to Join Sharefax Credit Union through my family, or employer?

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Do you Live, Work, Worship, or Attend School in any of these communities?  If so, you are eligible!  However, if you find you're not eligible to join Sharefax Credit Union through a family member, community, or school who belongs, or through your employer;  Go to Select Employer Groups .
carrot_sm.gif (99 bytes) How can I find your current Dividend Rates?

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Our current Dividend and Dividend Rates have been posted on the website and are located on the  Rates Page.
carrot_sm.gif (99 bytes) Does Sharefax have free a Checking Account?

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Yes, Sharefax's Checking Account has no monthly, quarterly or annual fees. Go to Checking for more information.
carrot_sm.gif (99 bytes) Can I get a Loan Online?

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Yes, you may start the loan application process by completing the following form at Apply Today.
carrot_sm.gif (99 bytes) Is there a Site Map / Table of Contents to Sharefax's Website?

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No, however, through our SCU Search located on the right side of the page you can search for what you are looking for..
carrot_sm.gif (99 bytes) What are Sharefax's Hours of Operation?

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A list of Sharefax's convenient hours can be found at Contact Us.
carrot_sm.gif (99 bytes) What is your check cashing policy?

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There is a 2 business day hold on checks within Cincinnati Federal Reserve District and a 5 business day hold on checks outside the Cincinnati Federal Reserve District.  This excludes Government, Certified, Cashier's, and  Member Company Payroll Checks.  Other exclusions may apply.
carrot_sm.gif (99 bytes) How can I change my ATM Card PIN?

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Your ATM Card PIN may be changed at most ATM Machines or by calling our ATM Card Dept at (513) 753-2440.
carrot_sm.gif (99 bytes) How can I change my Audio/STAR PIN?

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Your Audio/S.T.A.R. PIN may be changed: (1.) Using the S.T.A.R. Audio System, (2.) Using Sharefax-Online, or (3.) Call or visit your Credit Union Representative.
carrot_sm.gif (99 bytes) Is my Sharefax account Federally Insured?

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Absolutely, up to $100,000 by the National Credit Union Administration, an agency of the Federal Government.
carrot_sm.gif (99 bytes) I want to transfer money between my 2 accounts, how can I do this?

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If you haven't already, visit your Credit Union Representative to complete and sign a Member Transfer Authorization Form.
carrot_sm.gif (99 bytes) Once I become a member, are my family members eligible?

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Yes, once you are a member of Sharefax, you are always a member as long as you maintain an active account and your immediate family members are eligible too.
carrot_sm.gif (99 bytes) If I terminate employment with the company I joined the Credit Union through, do I have to close my Sharefax account?

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No, not at all, once you are a member of Sharefax, you are always a member as long as you maintain an active account.  In addition, we will also accept deposits from your new employer.
carrot_sm.gif (99 bytes) Where can I find Sharefax's Routing and Transit Number? - What are all these numbers at the bottom of my checks and what do they mean?

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Sharefax's Routing and Transit Number can be found using the following diagram:

Check Example

carrot_sm.gif (99 bytes) What do these Errors mean: "HTTP/404 Object not found"

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Error 404 is returned when the item your browser is searching for cannot be found, whether it be caused by a misspelling or a bad link.
carrot_sm.gif (99 bytes) I noticed the S.T.A.R. System has changed??? How can I find out how to use it?

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You can get a copy of the Updated S.T.A.R. System Menu by either: (1.) Request to have a S.T.A.R. brochure mailed to you through the S.T.A.R. System through your C.U. Representative, or over the S.T.A.R. System (Transaction Code 9 # Other Services; 1# Brochures Request; Brochure Number 103#;   or (2.) Look for an Online S.T.A.R. Menu Map Here!
carrot_sm.gif (99 bytes) My Debit Card was lost or stolen - Who do I call to let the Credit Union know?

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During Normal Business Hours - simply call the Credit Union at (513) 753-2440 to let us know your Debit Card has been lost or stolen.  If it is after normal business hours, you may call (800) 528-2273.
carrot_sm.gif (99 bytes) How do I place something For Sale on the Sharefax Classifieds Page?

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If you are a Member of Sharefax and would like to post your for sale item on our site;
Fax, Mail, Drop off @ any office, or Email:
What you want the add to say (30 words or less); include the Make, Model, Yr. (if applicable), Description, & a way for people to contact you.  Please include somewhere, your full name or acct # for membership verification.
carrot_sm.gif (99 bytes) How do I check my Balance/Status of my Sharefax Credit Card?

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To check the balance/status by phone, you may call Sharefax Directly and ask for the Credit Card Department at (513)753-2440; or you can call the Customer Service # at 800-237-6211; or your status and balance may be checked online at http://www.EZCardInfo.com.*
carrot_sm.gif (99 bytes) When should I expect my Social Security payments to be in my account?

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Social Security payments are posted to accounts, based on the Schedule of Payments distributed by the Social Security Administration.  This schedule can be found here, at their website: http://www.ssa.gov/pubs/2005calendar.htm*
carrot_sm.gif (99 bytes) How many free ATM Inquiries are permitted within each month?

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You are allowed 4 free ATM Inquiries each month.
carrot_sm.gif (99 bytes) Will my checks be returned to me at the end of each month?

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No; your checks will not be returned to you.  However, we do microfiche copies of all the checks you have written in case you ever need a copy.  Also, the checks you purchase through Sharefax are carbonless duplicates; which means every time you write a check, you'll have a copy of your written transaction.

Sharefax-Online FAQ's:
carrot_sm.gif (99 bytes) Is Sharefax-Online safe to use over the Internet?

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Your financial transactions using Sharefax-Online are protected with VeriSign Digital Encryption - Look for the following Seal on Sharefax-Online's Main Logon Page: *
carrot_sm.gif (99 bytes) My PIN won't work for Sharefax-Online or the S.T.A.R. System - How can I find out what it is or change it?

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- Make sure you are using your S.T.A.R. Audio System PIN and NOT your ATM Debit Card PIN. 
- If your are not sure what your S.T.A.R. PIN is, please call your Credit Union Representative.
carrot_sm.gif (99 bytes) My Online Banking/Sharefax-Online Password is incorrect, doesn't work, or I forgot it?

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- If you've not yet signed up for access to Sharefax-Online, visit Sharefax-Online Authorization Page.
- If you've already signed up and are not sure what your Sharefax-Online Password is, please call your Credit Union Representative.
carrot_sm.gif (99 bytes) What if I want to pay a company not currently in the Sharefax-Online Bill Payer Merchant List?

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You can request to have a Merchant Added to the Bill Payer Merchant List by completing the Add Merchant Request Form.
carrot_sm.gif (99 bytes) When I try to log on to Sharefax-Online and it tells me I am not authorized?  What is wrong?

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First, please be sure you are using the correct BASE account number (excluding your check digit - See Sample Check for Example).  If your account number is correct, then probably the account you are trying to access through Sharefax-Online is not set up yet or may be frozen.
carrot_sm.gif (99 bytes) What is happening when I try to log on to Sharefax-Online and it tells me, "Server is busy there is no available connection"?

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Maintenance is being performed to the Sharefax-Online Server at the current time and the server is not allowing users to Logons.
carrot_sm.gif (99 bytes) When in Sharefax-Online, after I post/submit a transaction, I get the message, "Due to current Host Maintenance, very recent transactions may not appear"

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Maintenance is being performed to the Sharefax-Online Server at the current time and the Posting Program is on hold - but will resume shortly - at which time, your Recent Transactions will Post and Appear.
carrot_sm.gif (99 bytes) When trying to access Sharefax-Online, I keep getting the error: "HTTP Error 403.4 SSL Required"

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HTTP Error 403
403.4 Forbidden: SSL required
This error indicates that the page you are trying to access is secured with Secure Sockets Layer (SSL). In order to view it, you need to enable SSL by typing "https://" at the beginning of the address you are attempting to reach.
Please contact the Web server's administrator if the problem persists.


This happens because Sharefax-Online is a secure site - this means, rather than simply typing www.sharefax-online.org - you need to type https://www.sharefax-online.org
carrot_sm.gif (99 bytes) How do I change my Screen Resolution to the suggested 800 x 600 Setting?

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To change your Screen Resolution (in Win9x & WinNT) to the suggested 800 x 600 Setting, do the following:  Follow your Start Menu Button>Settings>Control Panel>Display and select the Settings Tab.  In the lower right-hand corner of the window, you should see Desktop/Screen Area, drag the slider bar to the 800 by 600 pixels, and hit OK.   It should ask you "Do you wish to keep these settings?" Select OK/Yes.   Your screen should now be set to 800 x 600 Resolution.

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