Account
information is just a phone call away. With a touch-tone phone
and some key information, you can have complete access to your
Sharefax Accounts.
Things
to Remember - These codes can be used
anywhere within the STAR System:
#
Pound
key - this key is used to complete each entry and accepts transactions
*
Decimal
- The Asterisk key is used as a decimal point in
financial transactions. (Not required in even dollar transactions
* #
Press the Asterisk
and Pound key for General Help or to Repeat the Last
Spoken Message
0 #
Press Zero and
the Pound key to cancel a transaction, or to end the call and get a
reference number
*0#
Press the Asterisk,
Zero, and the Pound key to Transfer
to the Operator (during normal business hours)
List
of Available Share/Account Codes (same as the suffix
number from your statement)
You may have more that 1 of each type of account: for example, you may
have 3 regular savings accounts. In order to access these other
accounts, simply use the suffix number as the account code. You
can find the suffix number on your statement.
All
account transactions start out the same:
1 #, Account Number #, PIN #, followed by a Transaction
Code or Shortcut Code Below Shortcut Transfer Codes: 87# Quick
Transfer from Regular Savings to Regular Checking 81# Share to Share
Transfer 82# Share to Loan
Transfer 85# Loan to Share
Transfer 86# Member to Member
Transfer Shortcut Balance Inquiries: 11# Regular
Savings Inquiries 14# Maximizer Savers
Inquiries 17# Vacation Club
Inquiries 18# Regular Checking
Inquiries 19# Christmas Club
Inquiries
Loans (Suffix 1 would be) 21#
Loans (Suffix 8 would be) 28#
How
to use the S.T.A.R. System
Call
the S.T.A.R. at (513) 753-2445 or toll-free from
outside the Cincinnati Area at (888) 943-STAR(7827)
S.T.A.R.
gives you the following options:
1
#
for Account
Transactions
Enter your basic Sharefax Account Number without the suffix and check
digit (ex. 12345 not 1234506) followed by the # Pound key
Enter your PIN followed by the # Pound key
Enter a Transaction
Code (listed below)
2
#
for Checking,
Share, Certificate and Loan Rates 1 # for Share, IRA, or Certificate Rates 1 # for Share Rates 2 # for Checking Rates 3 # for IRA Rates 4 # for Certificate
Rates 2 # for Loan Rates 1 # for New Vehicle
Rates 2 # for Used Vehicle
Rates 3 # for Signature and
Line of Credit Rates 4 # for Credit Card
Rates 5 # for Mortgage Loan
Rates 6 # for Other Loans
for Account
Transfers 7 # Regular Savings to Regular Checking 1 # Share to Share 2 # Share to Loan 5 # Loan to Share 6 # Member to Member (if authorized)
4 #
for Account
History or for Cleared Checks 1 # Last 5 Checking Transactions 2 # to hear Checks that have cleared 1 # to Search for a
specific check 2 # to hear the last 5
checks that have cleared
3 # Other Share Transaction History
Enter Share Number #; 1 # Last 5 History
Transactions 2 # Last 5 Deposits 3 # Last 2 Payrolls 4 # Last 5 ATM/Debit
Transactions 4 # Loan History
for Share
Withdrawal by Check or Line of Credit Advance by Check 1 # Share Withdrawal by Check 2 # Line of Credit Advance by Check
7 #
for Automatic
Bill Payer Services (FREE)
8 #
for ATM/Debit
HotCarding, or to Report a Lost or Stolen Credit Card 1 # ATM/Debit Card HotCarding 2 # Report a Lost or Stolen Credit Card
9 #
for Other
Services (including PIN Changes) 1 # to Request a Brochure 100 # to request a
Sharefax Credit Union Brochure 101 # to request a
Credit Card Application/Brochure 102 # to request an
ATM Card Application/Brochure 103 # to request a
S.T.A.R. System Brochure 104 # to request a
Convenience Services Brochure 105 # to request an
Investment Accounts Brochure 106 # to request a
Consumer Loans Brochure 107 # to request a
Real Estate Brochure 108 # to request a
Sharefax-Online Authorization Form/Brochure 2 # for Year-To-Date Dividends and Interest Totals 1 # for the
Previous Years Information 2 # for the
Current Years Information 3 # for Certificate Inquiries 4 # to Switch to Access a New Account/Member Number 5 # for PIN Changes
Enter New PIN; listen to verify;
then # if correct or 0# to cancel
