| |
| Account
information is just a phone call away. With a touch-tone phone
and some key information, you can have complete access to your
Sharefax Accounts. |
| Things
to Remember - These codes can be used
anywhere within the STAR System: |
| # |
Pound
key - this key is used to complete each entry and accepts transactions |
| * |
Decimal
- The Asterisk key is used as a decimal point in
financial transactions. (Not required in even dollar transactions |
| * # |
Press the Asterisk
and Pound key for General Help or to Repeat the Last
Spoken Message |
| 0 # |
Press Zero and
the Pound key to cancel a transaction, or to end the call and get a
reference number |
| *0# |
Press the Asterisk,
Zero, and the Pound key to Transfer
to the Operator (during normal business hours) |
List
of Available Share/Account Codes (same as the suffix
number from your statement)
You may have more that 1 of each type of account: for example, you may
have 3 regular savings accounts. In order to access these other
accounts, simply use the suffix number as the account code. You
can find the suffix number on your statement. |
1
# Regular Savings Account
4 # Maximizer Savers Account
7 # Vacation Club Account
8 # Checking Accounts
9 # Christmas Club Account |
| Shortcuts
for the Most Frequent Transactions |
All
account transactions start out the same:
1 #, Account Number #, PIN #, followed by a Transaction
Code or Shortcut Code Below
Shortcut Transfer Codes:
87# Quick
Transfer from Regular Savings to Regular Checking
81# Share to Share
Transfer
82# Share to Loan
Transfer
85# Loan to Share
Transfer
86# Member to Member
Transfer
Shortcut Balance Inquiries:
11# Regular
Savings Inquiries
14# Maximizer Savers
Inquiries
17# Vacation Club
Inquiries
18# Regular Checking
Inquiries
19# Christmas Club
Inquiries
Loans (Suffix 1 would be) 21#
Loans (Suffix 8 would be) 28# |
| How
to use the S.T.A.R. System |
| Call
the S.T.A.R. at (513) 753-2445 or toll-free from
outside the Cincinnati Area at (888) 943-STAR(7827) |
| S.T.A.R.
gives you the following options: |
| 1
# |
for Account
Transactions
Enter your basic Sharefax Account Number without the suffix and check
digit (ex. 12345 not 1234506) followed by the # Pound key
Enter your PIN followed by the # Pound key
Enter a Transaction
Code (listed below) |
| 2
# |
for Checking,
Share, Certificate and Loan Rates
1 # for Share, IRA, or Certificate Rates
1 # for Share Rates
2 # for Checking Rates
3 # for IRA Rates
4 # for Certificate
Rates
2 # for Loan Rates
1 # for New Vehicle
Rates
2 # for Used Vehicle
Rates
3 # for Signature and
Line of Credit Rates
4 # for Credit Card
Rates
5 # for Mortgage Loan
Rates
6 # for Other Loans |
| Available
Transaction Codes |
| 1 # |
for
Share/Checking Account Balances |
| 2 # |
for Loan
Balances |
| 3 # |
for Account
Transfers
7 # Regular Savings to Regular Checking
1 # Share to Share
2 # Share to Loan
5 # Loan to Share
6 # Member to Member (if authorized) |
| 4 # |
for Account
History or for Cleared Checks
1 # Last 5 Checking Transactions
2 # to hear Checks that have cleared
1 # to Search for a
specific check
2 # to hear the last 5
checks that have cleared
3 # Other Share Transaction History
Enter Share Number #;
1 # Last 5 History
Transactions
2 # Last 5 Deposits
3 # Last 2 Payrolls
4 # Last 5 ATM/Debit
Transactions
4 # Loan History |
| 5 # |
for Check
Re-Ordering & Stop Payments
1# Check Re-Orders
2# Stop Payments |
| 6 # |
for Share
Withdrawal by Check or Line of Credit Advance by Check
1 # Share Withdrawal by Check
2 # Line of Credit Advance by Check |
| 7 # |
for Automatic
Bill Payer Services (FREE) |
| 8 # |
for ATM/Debit
HotCarding, or to Report a Lost or Stolen Credit Card
1 # ATM/Debit Card HotCarding
2 # Report a Lost or Stolen Credit Card |
| 9 # |
for Other
Services (including PIN Changes)
1 # to Request a Brochure
100 # to request a
Sharefax Credit Union Brochure
101 # to request a
Credit Card Application/Brochure
102 # to request an
ATM Card Application/Brochure
103 # to request a
S.T.A.R. System Brochure
104 # to request a
Convenience Services Brochure
105 # to request an
Investment Accounts Brochure
106 # to request a
Consumer Loans Brochure
107 # to request a
Real Estate Brochure
108 # to request a
Sharefax-Online Authorization Form/Brochure
2 # for Year-To-Date Dividends and Interest Totals
1 # for the
Previous Years Information
2 # for the
Current Years Information
3 # for Certificate Inquiries
4 # to Switch to Access a New Account/Member Number
5 # for PIN Changes
Enter New PIN; listen to verify;
then # if correct or 0# to cancel |
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