FAQs

Your ATM Card PIN may be changed at most ATM Machines or by calling our ATM Card Dept at (513) 753-2440 ext.5102.

Your Audio/S.T.A.R. PIN may be changed: (1.) Using the S.T.A.R. Audio System, (2.) Using Sharefax-Online, or (3.) Call or visit your Credit Union Representative.

You can transfer money between your 2 accounts by simply logging into Sharefax-Online.

Sharefax’s Routing # is:

242077312

You can get a copy of the Updated S.T.A.R. System Menu by either: (1.) Request to have a S.T.A.R. brochure mailed to you through the S.T.A.R. System through your C.U. Representative, or over the S.T.A.R. System (Transaction Code 9 # Other Services; 1# Brochures Request; Brochure Number 103#; or (2.) Look for an Online S.T.A.R. Menu Map Here!

During Normal Business Hours – simply call the Credit Union at (513) 753-2440 to let us know your Debit Card has been lost or stolen. If it is after normal business hours, you may call (800) 528-2273.

By phone:

• Sharefax Credit Card Department at (513)753-2440;
• Customer Service # at 800-237-6211

Online:

• http://www.EZCardInfo.com*
• Via Sharefax-Online; Inquiries section, Credit Cards button

Social Security payments are posted to accounts, based on the Schedule of Payments distributed by the Social Security Administration. This schedule can be found here, at their website: http://www.ssa.gov/*

You are allowed 4 free ATM Inquiries each month.

No; your checks will not be returned to you. Also, the checks you purchase through Sharefax are carbonless duplicates; which means every time you write a check, you’ll have a copy of your written transaction. You can also log in to Sharefax-Online and click on your checking account and click on the check link (on the date the check cleared) which is listed on the Transaction Details page.

S1 refers to your share savings. S8 refers to your share checking.

Your account is charged a $5 low balance fee, when your average daily balance during the month falls below $50.

If you are enrolled for E-statements, you will be alerted on the 1st day of the month that your previous month’s statement is available. If you receive paper statements, you should receive your statement around the 10th of the following month.

Your finance charge is the interest that you pay to the credit union on your loan, in exchange for us lending you the money.

Your balance is the total amount that you currently have in your account. Your available balance is the amount currently in your account, less any outstanding authorizations that have not cleared yet.

Because your available balance at the time of the transaction was not sufficient to cover the item.

The funds must be in the account prior to the item being presented.

ACH transactions are posted when received through the Federal reserve prior to the branch opening. Night drop is posted first thing each morning after the office is open.

Your loan is set to a payment method of auto transfer, which means that it will transfer out each month, regardless of any additional payments that you make.

Not all bill payments are sent electronically, since some merchants aren’t able to receive electronic payments.

There is a form that you can sign to change your payment method. You can receive this form via fax, email, mail, or you can visit any Sharefax branch.

Direct Deposit is now posted twice a day-once in the morning and once in late afternoon.

Instead of billing you on a monthly basis, we offer you the convenience of a coupon payment book.

You cannot change your payment for just one month. If you would like to request a due date change permanently, there is a form that you can sign to change your due date. You can receive this form via fax, email, mail, or you can visit any Sharefax branch.