Careers

ACCOUNTABILITY

Under the supervision of and accountable to the Collection Manager.

PRIMARY RESPONSIBILITIES

· Processes garnishments received by the credit union.

· Processes collateral protection insurance.

· Processes total loss on damaged collateral.

· Tracks and maintains returned check records.

· Processes payments received on delinquent loans.

· Performs administrative tasks related to collections and recoveries.

· Assists with collections reporting and tracking as assigned.

· Tracks, maintains, and prepares negative share accounts for collection and charge-off processing.

 

ESSENTIAL FUNCTIONS

· The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.

· Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.

· All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable credit union policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from their superiors or management.

1. Consults with collection agencies and collectors as needed.

2. Orders repossessions and submits the necessary record of action taken.

3. Responsible for the posting and balancing of bankruptcy and collection checks.

4. Prepare garnishment documentation, places appropriate account restrictions, and maintain required records.

5. Assist in preparing monthly, quarterly, and ad hoc reports for management review.

6. Prepares share accounts for charge-off processing and maintains supporting documentation.

7. Prepares and distributes charge-off notification letters and related correspondence for share accounts.

8. Maintain, archive, and purge collection and recovery files in accordance with record retention requirements.

9. Must demonstrate commitment, dependability and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule of availability.

10. Responsible for administering the total loss claims process for damaged collateral, including coordinating with insurance companies to obtain claim payments, providing required documentation, communicating with members regarding GAP coverage and warranty refunds, and ensuring insurance proceeds are properly applied to outstanding loan balances.

11. Responsible for administering the Collateral Protection Insurance program, including processing insurance additions and removals, adjusting loan payments as necessary, issuing applicable refunds, coordinating vendor payments, and maintaining accurate records.

 

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference, depending upon the nature of the position.

Education/Experience:

High school diploma or GED required. College coursework or an associate degree in a related field is preferred.

 

Competencies (as demonstrated through experience, training, and/or testing):

· Knowledge of Federal and State Bankruptcy laws and collection procedures.

· Knowledge of credit union policy and procedures.

· A cooperative, positive attitude in relations with members and other employees.

· Demonstrated knowledge of mathematical concepts including computation rates, ratios, percentages, averages and reconciliation.

· Ability to interpret instructions furnished in written, oral, diagrammatical, or schedule form.

· Ability to use personal computers and office productivity software.

· Ability to communicate clearly and concisely.

· Ability to interact effectively at all levels and across diverse cultures.

· Ability to be an effective team member and handle projects responsibly.

· Ability to write original correspondence.

· Planning, organizing, and project coordination skills.

· Ability to maintain professional composure when dealing with emotional or confrontational circumstances.

· Courteous telephone manner

· Aptitude for figures and detail work.

 

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

· Maintaining composure in dealing with authorities, executives, staff and members, occasionally under conditions of urgency and in pressure situations.

· Must undergo and meet company standards for drug testing, background and reference checks.

· Required ability to handle multiple tasks concurrently.

· Computer usage.

· May be required to use vehicle for the performance of duties.

· Handling and being exposed to sensitive and confidential information.

· Regular talking and hearing.

· Occasional standing, walking, reaching with hands and arms, stooping, kneeling, crouching and crawling.

· Frequently lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.

· Close vision, distance vision, and ability to adjust focus.

 

WORKING CONDITIONS (Physical/Mental Demands)

With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job could include:

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.