Sharefax Credit Union, Inc. has created this privacy notice statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for our Web site: https://www.sharefax.org & our Online Banking site: https://www.sharefax-online.org.

Information Automatically Logged

We use your IP address to help diagnose problems with our servers and to administer our Web sites. Your IP address is also used to gather broad demographic information. Our web server logs domain names or IP addresses as part of its normal operation. This information is generally aggregated and used to generate usage statistics and identify network or server problems. Examples of such information: What pages are visited in general; What pages are not; From what online service do most of our members come from & what browser do most of them use; etc.

Forms

Our site’s registration form requires users to give us contact information (like their name, email, and postal address), financial information (like their bank account or credit card numbers), and unique identifiers (like their social security number).

Contact information from the registration forms is used to ship purchases, information about our company. The customer’s contact information is also used to get in touch with the customer when necessary.

Financial information that is collected is used to check the users’ qualifications for registration, and to bill the user for products and services.

Unique identifiers (such as social security numbers) are collected from Web sites visitors to verify the user’s identity, and for use as account numbers in our record system.

Our forms include, but aren’t limited, to Registration Forms, Order Forms and Online Surveys.

External Links

The sites may contain links to other sites. Sharefax Credit Union, Inc. is not responsible for the privacy practices or the content of such Web sites.

Data Quality/Access

The sites gives users the following options for changing and modifying information previously provided:

• You can email
• You can send mail to the following postal address:
  Sharefax Credit Union
  1147 Old St Rt 74
  Batavia, Ohio 45103
• You can call the following telephone number: (513)753-2440

Advertisers on https://www.sharefax.org

We may use an outside ad company to display ads on our site. These ads may contain cookies. While we use cookies in other parts of our Web site, cookies received with banner ads may be collected by an ad company, and we do not have access to this information.

Cookies on https://www.sharefax-online.org

Sharefax-Online uses cookies to manage the navigation buttons & manage the server session state. Active Server Pages automatically generate a cookie for each user that connects to the server. No member information is stored in the cookie. They expire as soon as the browser is closed & are deleted as soon as the member logs off. Sharefax-Online stores no information other than page markers.

Security

This site has security measures in place to protect the loss, misuse, and alteration of the information under our control.

Our Security Measures

We restrict access to nonpublic information about you to those employees who need to know the information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with Federal regulations to guard your nonpublic personal information.

Contacting the Web Sites

A signed note, including your name/account number is needed to take advantage of the ‘Opt-Out’ feature. If you have any questions about this privacy statement, the practices of this site, or your dealings with either Web site, you can contact: email

Download a PDF version of our Privacy Notice

 

Sharefax Credit Union Card Controls App Privacy Policy

Effective September 15, 2026

The Controls & Alerts App periodically collects, transmits, and uses geolocation information to enable features that prevent fraudulent card use and send alerts, but only if the End User expressly authorizes collection of such information. Geolocation information can be monitored on a continuous basis in the background only while the Solution is being used or not at all, depending on the End User’s selection. End Users can change their location permissions at any time in their device settings.

Sharefax Credit Union (“Sharefax,” “we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how information is collected, used, stored, and shared when you use the Sharefax Card Controls App powered by Velera. By downloading, registering for, or using the Card Controls App, you agree to the collection and use of information as described in this Privacy Policy.

Information We Collect

Personal Information We may collect information needed to identify you and provide card management services, including your name, address, telephone number, email address, card account information, account identifiers, usernames, and authentication credentials.

Transaction Information

To provide card controls and alerts, we may collect information related to your card activity, including purchase transactions, ATM transactions, merchant information, transaction amounts, transaction dates and times, and card status changes.

Device Information

The App may automatically collect certain technical information, including device type, operating system, device identifiers, IP address, mobile network information, and App usage information.

Location Information

If you authorize location services, the App may collect location information to support card controls and fraud prevention features, including card usage monitoring, location-based transaction controls, and fraud detection and prevention. You may disable location services at any time through your device settings; however, certain features may no longer function as intended.
How We Use Information We use information collected through the App to provide card controls and related services, authenticate and verify your identity, process card control requests, deliver alerts and notifications, detect and prevent fraud, improve App functionality and security, respond to support requests, and comply with legal and regulatory requirements.

How Information Is Shared

Sharefax Credit Union does not sell your personal information. We may share information with Velera and its authorized service providers for the operation and support of the Card Controls platform, debit and credit card processors, payment networks, fraud detection and security service providers, regulatory authorities, law enforcement agencies, or other parties when required by law, and other parties with your consent or as otherwise permitted by law. Any sharing of information will be subject to applicable privacy laws and security requirements.

Push Notifications and Alerts

The App may send notifications regarding card transactions, suspicious activity, security events, changes to card settings, and App-related updates. Notification delivery may depend on your device, operating system, wireless carrier, and internet connectivity. Sharefax Credit Union cannot guarantee the delivery or timing of notifications.

Data Security

We implement safeguards designed to protect your information against unauthorized access, use, or disclosure, including encryption of sensitive data, secure authentication controls, access restrictions, and system monitoring and security reviews. Although we strive to protect your information, no data transmission or storage system can be guaranteed to be completely secure.

Your Responsibilities

You are responsible for protecting your mobile device, safeguarding your login credentials, promptly reporting a lost or stolen device, and notifying Sharefax immediately if you suspect unauthorized access to your account, the App, or access device (phone, PC, Laptop, etc.).

Data Retention

Information collected through the App is retained throughout your relationship with the Credit Union and for any additional period necessary to satisfy legal, regulatory, operational, security, fraud prevention, and record retention requirements. This includes providing services and supporting App functionality, maintaining account and transaction records, detecting, preventing, and investigating fraud and security issues, and complying with legal, regulatory, audit, and reporting obligations. Information that is no longer required for these purposes will be securely deleted, destroyed, or otherwise disposed of in accordance with the Credit Union’s record retention policies and applicable law.

Changes to This Privacy Policy

Sharefax Credit Union reserves the right to update this Privacy Policy at any time. Changes will become effective upon posting within the App, on our website, or through other notice methods permitted by law.
Other Applicable Privacy Notices This Privacy Policy supplements, and does not replace, the Sharefax Credit Union Privacy Notice. Your accounts and services remain subject to the Credit Union’s general privacy disclosures and applicable agreements.

Contact Us Sharefax Credit Union
604 Ivy Gateway
Cincinnati, OH 45245
Phone: (513) 753-2440
Toll-Free: 1-800-733-1728
Website: www.sharefax.org