Careers
Careers at Sharefax
Are you looking for a place to start a career?
Do you enjoy working with others to provide top notch member service?
Are you searching for an employer with great benefits and training?
Then look no further, Sharefax has everything you have been searching for!
If you want to work for an organization that believes that a great member experience starts with a great employee experience, you’ll love working at Sharefax Credit Union, Inc. We are proud to provide a great work environment for our employees, by offering opportunities for personal growth, meaningful work, and proud recognition of accomplishments. Our employees work hard and have fun, by enjoying employee appreciation days, holiday parties, and a variety of contests.
We Invest in YOU!
At Sharefax you’ll find a variety of career opportunities and growth within the company. Sharefax offers a generous compensation package including health, dental, 401K, and pension. We believe that healthy and happy employees will achieve their full potential. Sharefax is a passionate advocate for our members and our employees.
Benefits
Sharefax Credit Union offers competitive salaries, incentive programs, comprehensive medical/dental/vision benefits, and generous paid time off. Other benefits include retirement plans with employer match, training programs, professional development programs, and tuition assistance.
Career Opportunities
Sharefax offers career opportunities in a variety of departments:
- Accounting and Finance
- Branch Operations
- Consumer Lending
- Human Resources
- Information Technology
- Marketing
- Real Estate Lending
- Security and Fraud Prevention
See our current openings below.
Current Job Openings
ACCOUNTABILITY
Under the supervision of and accountable to the Call Center Supervisor.
PRIMARY RESPONSIBILITIES
- Services members by telephone.
- Provides general credit union information.
- Answers questions about credit union products and services.
- Assists members in making changes to existing accounts and resolving member issues.
- Assists members with set-up and problem resolution of electronic delivery channels.
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable credit union policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from their superiors or management.
- Services members; determines the nature of the member’s business and either transacts the member’s request or refers the member to the appropriate staff member.
- Provides, by phone, routine information concerning the credit union services or policies, including but not limited to; membership eligibility, problem resolution, financial and non-financial information.
- Answers phone calls from members.
- Performs clerical duties and filing.
- Opens share certificates and CDs for members.
- Enters name and address changes into computer.
- Safeguards member data via security questions and observations.
- Resolves members’ problems.
- Researches disputed transactions.
- Must demonstrate commitment, dependability and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule of availability.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
High school diploma or GED required.
Competencies (as demonstrated through experience, training, and/or testing):
- Knowledge of credit union policy and procedures.
- Ability to communicate clearly and concisely.
- Demonstrated knowledge of mathematical concepts including computation rates, ratios, percentages, averages and reconciliation.
- Ability to interpret instructions furnished in written, oral, diagrammatical, or schedule form.
- Ability to use personal computers and office productivity software.
- Ability to interact effectively at all levels and across diverse cultures.
- Ability to be an effective team member and handle projects responsibly.
- A cooperative, positive attitude in relations with members and other employees.
- Ability to maintain professional composure when dealing with emotional or confrontational circumstances.
- Courteous telephone manner
- Aptitude for figures and detail work.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job could include:
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Classification History:
Job description updated 01/2024
ACCOUNTABILITY
Under the supervision of and accountable to the Branch Supervisor/Manager.
PRIMARY RESPONSIBILITIES
- Services members in person and by telephone, provides general credit union information.
- Assists members with deposits and withdrawals.
- Receives cash and checks for deposit and for payment on loans.
- Inputs information and withdraw checks.
- Provide travelers checks and money orders.
- At close of business; balances cash and summarizes daily activity.
- Assists members in setting up new accounts and in making changes in existing accounts.
- Assists members in starting, stopping or changing a payroll deduction.
- Cross-sells member services to members.
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable credit union policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from their superiors or management.
- Services members; determines the nature of the member’s business and either transacts the member’s request or refers the member to the appropriate staff member.
- Provides, in person or by phone, routine information concerning the credit union services or policies, including how to apply for membership, what type of accounts are available, insurance coverage of loans, interest rates charged on loans, how dividends on shares are computed, how to start, stop or change a payroll deduction, how to take pertinent information concerning stop payment on sharedrafts, office hours and service information.
- Posts manual payroll deductions to accounts.
- Posts night deposit receipts.
- Posts the mail share deposits or loan payments.
- Posts all computer exception items manually.
- Records payments for the sale of Money Orders and Travelers Checks.
- Opens new member accounts when member services are unavailable.
- Cross-sells member services.
- Answers phone calls from members.
- Performs clerical duties and filing.
- Meters and deposits the mail as assigned.
- Enters name and address changes into the computer.
- Encode bonds and process checks through Check21.
- Marks loan papers when paid.
- Balances the currency at the end of each business day.
- Collection item processing for cash advance businesses.
- Processes Duke Energy and Cincinnati Bell payments for members and non-members.
- Processes transactions for Shared Branching.
- Transacts sales of Visa gift cards.
- Cashes savings bonds.
- Processes cash advances on credit cards.
- Must demonstrate commitment, dependability and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule of availability.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
High school diploma or GED required.
Competencies (as demonstrated through experience, training, and/or testing):
- Accuracy in the handling of cash and recording daily transactions.
- The ability to properly address members; either by telephone or in person.
- A cooperative, positive attitude in relations with members and other employees.
- Knowledge of credit union policy and procedures.
- Ability to interpret instructions furnished in written, oral, diagrammatical, or schedule form.
- Ability to use personal computers and office productivity software.
- Ability to communicate clearly and concisely.
- Ability to interact effectively at all levels and across diverse cultures.
- Ability to be an effective team member and handle projects responsibly.
- Ability to maintain professional composure when dealing with emotional or confrontational circumstances.
- Courteous telephone manner.
- Aptitude for figures and detail work, mental alertness
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job could include:
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Classification History:
Job description updated 02/2024
ACCOUNTABILITY
Under the supervision of and accountable to the Branch Supervisor/Manager.
PRIMARY RESPONSIBILITIES
- Makes decisions on the credit worthiness of loan applicants.
- Counsels members on loan options and financial considerations.
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable credit union policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from their superiors or management.
- Counsels members on loan options and financial considerations.
- Verifies application information for completeness and accuracy.
- Decides the credit worthiness of loan applicants.
- Secures proper signatures on loan paper and revises payroll deductions if necessary.
- Obtains an updated credit Bureau infile.
- Records liens on titled collateral loans.
- Requests evidence of insurance coverage on secured loans.
- Accepts loan application information over the phone.
- Mails adverse action notices to rejected loan applicants.
- Cross-sells other credit union services.
- Processes IRA’s and certificate of deposit.
- Opens new accounts and provides required new member information.
- Administers collateral protection insurance program.
- Records loan papers when paid.
- Processes death claims for insurance purposes.
- Must demonstrate commitment, dependability and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule of availability.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
- High school diploma or GED required. College credits desired.
- Experience in loan interviewing required.
Competencies (as demonstrated through experience, training, and/or testing):
- The ability to properly address members; either by telephone or in person.
- Ability to interpret instructions furnished in written, oral, diagrammatical, or schedule form.
- Ability to use personal computers and office productivity software.
- Ability to communicate clearly and concisely.
- Ability to interact effectively at all levels and across diverse cultures.
- Ability to be an effective team member and handle projects responsibly.
- A cooperative, positive attitude in relations with members and other employees.
- Ability to write original correspondence.
- Planning, organizing, and project coordination skills.
- Ability to maintain professional composure when dealing with emotional or confrontational circumstances.
- Courteous telephone manner
- Aptitude for figures and detail work.
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job could include:
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Classification History:
Job description updated 10/23
ACCOUNTABILITY
Under the supervision of and accountable to the Branch Supervisor/Manager.
PRIMARY RESPONSIBILITIES
- Services members in person and by telephone, provides general credit union information.
- Assists members with deposits and withdrawals.
- Receives cash and checks for deposit and for payment on loans.
- Inputs information and withdraw checks.
- Provide travelers checks and money orders.
- At close of business; balances cash and summarizes daily activity.
- Assists members in setting up new accounts and in making changes in existing accounts.
- Assists members in starting, stopping or changing a payroll deduction.
- Cross-sells member services to members.
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable credit union policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from their superiors or management.
- Services members; determines the nature of the member’s business and either transacts the member’s request or refers the member to the appropriate staff member.
- Provides, in person or by phone, routine information concerning the credit union services or policies, including how to apply for membership, what type of accounts are available, insurance coverage of loans, interest rates charged on loans, how dividends on shares are computed, how to start, stop or change a payroll deduction, how to take pertinent information concerning stop payment on sharedrafts, office hours and service information.
- Posts manual payroll deductions to accounts.
- Posts night deposit receipts.
- Posts the mail share deposits or loan payments.
- Posts all computer exception items manually.
- Records payments for the sale of Money Orders and Travelers Checks.
- Opens new member accounts when member services are unavailable.
- Cross-sells member services.
- Answers phone calls from members.
- Performs clerical duties and filing.
- Meters and deposits the mail as assigned.
- Enters name and address changes into the computer.
- Encode bonds and process checks through Check21.
- Marks loan papers when paid.
- Balances the currency at the end of each business day.
- Collection item processing for cash advance businesses.
- Processes Duke Energy and Cincinnati Bell payments for members and non-members.
- Processes transactions for Shared Branching.
- Transacts sales of Visa gift cards.
- Cashes savings bonds.
- Processes cash advances on credit cards.
- Must demonstrate commitment, dependability and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule of availability.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
High school diploma or GED required.
Competencies (as demonstrated through experience, training, and/or testing):
- Accuracy in the handling of cash and recording daily transactions.
- The ability to properly address members; either by telephone or in person.
- A cooperative, positive attitude in relations with members and other employees.
- Knowledge of credit union policy and procedures.
- Ability to interpret instructions furnished in written, oral, diagrammatical, or schedule form.
- Ability to use personal computers and office productivity software.
- Ability to communicate clearly and concisely.
- Ability to interact effectively at all levels and across diverse cultures.
- Ability to be an effective team member and handle projects responsibly.
- Ability to maintain professional composure when dealing with emotional or confrontational circumstances.
- Courteous telephone manner.
- Aptitude for figures and detail work, mental alertness
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job could include:
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Classification History:
Job description updated 02/2024
ACCOUNTABILITY
Under the supervision of and accountable to the Branch Supervisor/Manager.
PRIMARY RESPONSIBILITIES
- Services members in person and by telephone, provides general credit union information.
- Assists members with deposits and withdrawals.
- Receives cash and checks for deposit and for payment on loans.
- Inputs information and withdraw checks.
- Provide travelers checks and money orders.
- At close of business; balances cash and summarizes daily activity.
- Assists members in setting up new accounts and in making changes in existing accounts.
- Assists members in starting, stopping or changing a payroll deduction.
- Cross-sells member services to members.
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable credit union policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from their superiors or management.
- Services members; determines the nature of the member’s business and either transacts the member’s request or refers the member to the appropriate staff member.
- Provides, in person or by phone, routine information concerning the credit union services or policies, including how to apply for membership, what type of accounts are available, insurance coverage of loans, interest rates charged on loans, how dividends on shares are computed, how to start, stop or change a payroll deduction, how to take pertinent information concerning stop payment on sharedrafts, office hours and service information.
- Posts manual payroll deductions to accounts.
- Posts night deposit receipts.
- Posts the mail share deposits or loan payments.
- Posts all computer exception items manually.
- Records payments for the sale of Money Orders and Travelers Checks.
- Opens new member accounts when member services are unavailable.
- Cross-sells member services.
- Answers phone calls from members.
- Performs clerical duties and filing.
- Meters and deposits the mail as assigned.
- Enters name and address changes into the computer.
- Encode bonds and process checks through Check21.
- Marks loan papers when paid.
- Balances the currency at the end of each business day.
- Collection item processing for cash advance businesses.
- Processes Duke Energy and Cincinnati Bell payments for members and non-members.
- Processes transactions for Shared Branching.
- Transacts sales of Visa gift cards.
- Cashes savings bonds.
- Processes cash advances on credit cards.
- Must demonstrate commitment, dependability and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule of availability.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
High school diploma or GED required.
Competencies (as demonstrated through experience, training, and/or testing):
- Accuracy in the handling of cash and recording daily transactions.
- The ability to properly address members; either by telephone or in person.
- A cooperative, positive attitude in relations with members and other employees.
- Knowledge of credit union policy and procedures.
- Ability to interpret instructions furnished in written, oral, diagrammatical, or schedule form.
- Ability to use personal computers and office productivity software.
- Ability to communicate clearly and concisely.
- Ability to interact effectively at all levels and across diverse cultures.
- Ability to be an effective team member and handle projects responsibly.
- Ability to maintain professional composure when dealing with emotional or confrontational circumstances.
- Courteous telephone manner.
- Aptitude for figures and detail work, mental alertness
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job could include:
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Classification History:
Job description updated 02/2024
ACCOUNTABILITY
Under the supervision of and accountable to the Branch Supervisor/Manager.
PRIMARY RESPONSIBILITIES
- Services members in person and by telephone, provides general credit union information.
- Assists members with deposits and withdrawals.
- Receives cash and checks for deposit and for payment on loans.
- Inputs information and withdraw checks.
- Provide travelers checks and money orders.
- At close of business; balances cash and summarizes daily activity.
- Assists members in setting up new accounts and in making changes in existing accounts.
- Assists members in starting, stopping or changing a payroll deduction.
- Cross-sells member services to members.
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable credit union policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from their superiors or management.
- Services members; determines the nature of the member’s business and either transacts the member’s request or refers the member to the appropriate staff member.
- Provides, in person or by phone, routine information concerning the credit union services or policies, including how to apply for membership, what type of accounts are available, insurance coverage of loans, interest rates charged on loans, how dividends on shares are computed, how to start, stop or change a payroll deduction, how to take pertinent information concerning stop payment on sharedrafts, office hours and service information.
- Posts manual payroll deductions to accounts.
- Posts night deposit receipts.
- Posts the mail share deposits or loan payments.
- Posts all computer exception items manually.
- Records payments for the sale of Money Orders and Travelers Checks.
- Opens new member accounts when member services are unavailable.
- Cross-sells member services.
- Answers phone calls from members.
- Performs clerical duties and filing.
- Meters and deposits the mail as assigned.
- Enters name and address changes into the computer.
- Encode bonds and process checks through Check21.
- Marks loan papers when paid.
- Balances the currency at the end of each business day.
- Collection item processing for cash advance businesses.
- Processes Duke Energy and Cincinnati Bell payments for members and non-members.
- Processes transactions for Shared Branching.
- Transacts sales of Visa gift cards.
- Cashes savings bonds.
- Processes cash advances on credit cards.
- Must demonstrate commitment, dependability and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule of availability.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
High school diploma or GED required.
Competencies (as demonstrated through experience, training, and/or testing):
- Accuracy in the handling of cash and recording daily transactions.
- The ability to properly address members; either by telephone or in person.
- A cooperative, positive attitude in relations with members and other employees.
- Knowledge of credit union policy and procedures.
- Ability to interpret instructions furnished in written, oral, diagrammatical, or schedule form.
- Ability to use personal computers and office productivity software.
- Ability to communicate clearly and concisely.
- Ability to interact effectively at all levels and across diverse cultures.
- Ability to be an effective team member and handle projects responsibly.
- Ability to maintain professional composure when dealing with emotional or confrontational circumstances.
- Courteous telephone manner.
- Aptitude for figures and detail work, mental alertness
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job could include:
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Classification History:
Job description updated 08/13
ACCOUNTABILITY
Under the supervision of and accountable to the Branch Supervisor/Manager.
PRIMARY RESPONSIBILITIES
- Services members in person and by telephone, provides general credit union information.
- Assists members with deposits and withdrawals.
- Receives cash and checks for deposit and for payment on loans.
- Inputs information and withdraw checks.
- Provide travelers checks and money orders.
- At close of business; balances cash and summarizes daily activity.
- Assists members in setting up new accounts and in making changes in existing accounts.
- Assists members in starting, stopping or changing a payroll deduction.
- Cross-sells member services to members.
ESSENTIAL FUNCTIONS
- The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.
- Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein.
- All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable credit union policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from their superiors or management.
- Services members; determines the nature of the member’s business and either transacts the member’s request or refers the member to the appropriate staff member.
- Provides, in person or by phone, routine information concerning the credit union services or policies, including how to apply for membership, what type of accounts are available, insurance coverage of loans, interest rates charged on loans, how dividends on shares are computed, how to start, stop or change a payroll deduction, how to take pertinent information concerning stop payment on sharedrafts, office hours and service information.
- Posts manual payroll deductions to accounts.
- Posts night deposit receipts.
- Posts the mail share deposits or loan payments.
- Posts all computer exception items manually.
- Records payments for the sale of Money Orders and Travelers Checks.
- Opens new member accounts when member services are unavailable.
- Cross-sells member services.
- Answers phone calls from members.
- Performs clerical duties and filing.
- Meters and deposits the mail as assigned.
- Enters name and address changes into the computer.
- Encode bonds and process checks through Check21.
- Marks loan papers when paid.
- Balances the currency at the end of each business day.
- Collection item processing for cash advance businesses.
- Processes Duke Energy and Cincinnati Bell payments for members and non-members.
- Processes transactions for Shared Branching.
- Transacts sales of Visa gift cards.
- Cashes savings bonds.
- Processes cash advances on credit cards.
- Must demonstrate commitment, dependability and respect for other employees with regular attendance, punctuality and adherence to agreed-upon schedule of availability.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
Education/Experience:
High school diploma or GED required.
Competencies (as demonstrated through experience, training, and/or testing):
- Accuracy in the handling of cash and recording daily transactions.
- The ability to properly address members; either by telephone or in person.
- A cooperative, positive attitude in relations with members and other employees.
- Knowledge of credit union policy and procedures.
- Ability to interpret instructions furnished in written, oral, diagrammatical, or schedule form.
- Ability to use personal computers and office productivity software.
- Ability to communicate clearly and concisely.
- Ability to interact effectively at all levels and across diverse cultures.
- Ability to be an effective team member and handle projects responsibly.
- Ability to maintain professional composure when dealing with emotional or confrontational circumstances.
- Courteous telephone manner.
- Aptitude for figures and detail work, mental alertness
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job could include:
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Classification History:
Job description updated 02/2024
3 Ways To Apply
(please pick one)
1) Apply Online
2) Mail in your application and resume
To download a printable application for employment, click here: Application-for-Employment
You may either mail or email the completed application to:
Sharefax Credit Union
Attn: Human Resources
604 Ivy Gateway
Cincinnati OH 45245
3) Drop off at any of our branch locations.
Note: Please specify the job title and location in which you are interested and attach your resume with the application for employment.
If you are unable to apply online due to a disability, please contact the HR Department at HR@sharefax.org.
Sharefax Credit Union, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, marital or veteran status, sexual orientation, gender identity, genetic information, disability or any other legally protected status.
Employment Benefits
Full Time Employees
- Health and Dental Insurance (2 plans Offered with Minimal Cost to Employees)
- Life insurance (Company paid)
- Vision (Company supported plan)
- Short & Long-Term Disability Insurance (Company paid)
- Vacation Granted after 90 Days of Employment
- Sick Time Granted after 90 Days of Employment
- Tuition Reimbursement Program
- 401K Plan with Company Contribution
- Retirement/Pension Plan (Company Sponsored)
- 11 Paid Holidays Per Year, Including Your Birthday, after 90 Days of Employment!
Part Time Employees
- Vacation Granted after 1 Year of Employment
- Sick Time Granted after 1 Year of Employment
- Tuition Reimbursement Program
- 401K Plan with Company Contribution
- Retirement/Pension Plan (Company Sponsored)
- Eligible for Holiday Plan, after 1 Year of Employment. Eligibility is Based Off of Work Schedule.
An Equal Opportunity – Affirmative Action Employer. Equal Employment Opportunity / Affirmative Action Policy Statement. EEO/AA: Sharefax Credit Union has an Affirmative Action Plan in place, in accordance with the requirements of Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, and the Vietnam Era Veterans Readjustment Assistance Act of 1974 (VEVRAA), as amended.
You BELONG Here!
Sharefax Credit Union is an inclusive workplace where employees feel valued, included, and respected for their individuality.